The following policy does not affect your statutory rights

• Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery. This must be in writing, i.e. e-mail, or by post (we have no fax). You will then be allocated a returns number. If we have already shipped your order, you will need to package the relevant items and send them back to us at your expense, or make them available for collection by courier, again at your expense. If your order has not yet been shipped, but payment has been received, you will receive a full refund including shipping costs.
• You must e-mail us at Returns@FigarooKids.co.uk before returning goods and obtain a returns number.
• Overseas customers MUST mark the package RETURN, otherwise duty will be charged and you will then be liable for those costs.
• The goods must be returned to us in original condition, not worn or washed and with the original packaging. Tags MUST remain attached otherwise only 50% refund will be given. You have a duty of care towards goods purchased which includes those being returned. This means that you must ensure that any goods being returned are packaged in such a way that they will not be damaged in transit.
• On receipt of your returned goods, we will authorize a refund. Please allow a maximum of 30 days for refunds to be processed and credited to your account or a cheque to be received.
• You pay any returns postage. We suggest you obtain a proof of postage as we will not be held responsible for returned parcels that are lost in the post.
• If the goods are returned to us, meeting the above conditions, you will receive a full refund, including the relevant portion of the shipping costs.
• For returns notified to us after the 7~day period, you will be liable for the following costs;

1. Returns notified after 8 ~ 14 days will incur a 25% re-listing charge.
2. Returns notified after 15 ~ 30 days will incur a 50% re-listing charge.
3. Goods returned after 30 days will NOT be refunded.

© Figaroo Kids™ 2004